Not receiving push notifications? Here's how to fix it

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Not receiving push notifications? Here's how to fix it

You are no longer receiving push notifications for new emails in the eclipso Mail Europe app? In this article, we'll show you the most common causes and how to fix the problem on Android and iOS.

Push notifications are available for all plans and require an active internet connection.

Common causes of missing push notifications

Notifications disabled: Permissions have not been granted in device settings.
Battery optimization: The system has put the app in power saving mode.
Background data blocked: The app is not allowed to receive data in the background.
Device change: After a device change, the old app access is still active.
Multiple devices: With multiple logged-in devices, conflicts can occur.

Solutions for Android devices

Step 1: Check notifications

Open the Settings on your Android device
Go to Apps or Applications
Find eclipso Mail Europe and tap on it
Select Notifications
Make sure notifications are enabled
Check that all notification categories are allowed

Step 2: Disable battery optimization

Go to Settings > Apps > eclipso Mail Europe
Select Battery
Tap on Battery usage or Battery optimization
Select Don't optimize or Unrestricted
Confirm the change

Step 3: Allow background data

Open Settings > Apps > eclipso Mail Europe
Select Data usage or Mobile data
Enable Background data
Enable Unrestricted data usage (if available)

Step 4: Allow auto-start (on some manufacturers)

Go to Settings > Apps > eclipso Mail Europe
Look for Auto-start or Autostart manager
Make sure the eclipso app is allowed to start automatically

Solutions for iOS devices (iPhone/iPad)

Step 1: Check notifications

Open Settings on your iOS device
Go to Notifications
Find eclipso Mail Europe in the list
Enable Allow Notifications
Select desired display options: Banners, Sounds, Notification Center

Step 2: Enable background refresh

Open Settings > General
Select Background App Refresh
Make sure Background App Refresh is enabled in general
Scroll to eclipso Mail Europe and enable the option

Step 3: Check Focus modes

Open Settings > Focus
Check active modes such as Do Not Disturb, Work, or Sleep
Add eclipso Mail Europe to the allowed apps
Or temporarily disable Focus mode for testing

Step 4: Allow cellular data

Go to Settings > Cellular
Scroll down to the app list
Make sure eclipso Mail Europe is enabled

Delete app access when changing devices or using multiple devices

Why can this help?

Device change: After switching to a new smartphone, the old access is often still active, which can lead to conflicts.
Multiple devices: If you use the app on multiple devices, push notifications can only be sent to one device.
Connection problems: An outdated app access can block push notifications.

How to delete an app access:

Log in to the eclipso Mail Europe web interface
Go to Settings > Smartphone App
In the overview, you will see all connected devices with platform, date, and IP address
Click the trash can icon next to the old or inactive device
Confirm the security prompt
Log in again in the app on your current device

Manage and delete app access to the eclipso Mail Europe app

General tips

Check app version: Make sure you have the latest version of the eclipso Mail Europe app installed.
Re-login: Log out and log back into the app to re-establish the connection.
Restart device: Restarting your smartphone can fix temporary issues.
Check internet connection: Push notifications only work with an active Wi-Fi or mobile data connection.
VPN software: Some VPN or firewall apps can block push notifications.

Still no notifications?

If you have completed all steps and still do not receive push notifications, please contact our support. Have the following information ready:

Your device model and operating system version
Version of the eclipso Mail Europe app
When the problem started
Solution attempts already made

Not receiving push notifications? Here's how to fix it